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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Business Intelligence Analyst - **Company:** Colorado Springs Utilities - **Location:** Colorado Springs, CO, United States - **Experience:** Expert - **Salary:** $108,814 - $114,253 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Business Analytics Applications, Information Systems, Databases, Customer Interaction Management (Software), Data as a Services, Information Engineering, Data Governance, Data Integration, Data Transformation, Data Systems, Relational Databases, Decision Support Systems, Python (Programming Language), Power BI, SQL Databases, Systems Integration, Enterprise Software Applications, Cloud Platform System, Genesys, Information Technology, Data Analytics, Tools for Reporting, Data Pipelines - **Published:** October 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2814074b35a20b81 ## About the Role * Three to five years or more of progressively responsible experience in business intelligence, analytics, reporting, systems administration, data engineering, or related disciplines * Advanced experience with SQL and relational database development * Experience designing and supporting enterprise reporting and analytics solutions * Experience developing dashboards and visualizations using Power BI or similar business intelligence tools * Experience developing and supporting APIs, integrations, and automated data workflows * Demonstrated ability to analyze complex business problems and translate them into scalable technical solutions Preferred Qualifications: * Bachelor's degree in Business Analytics, Information Systems, Computer Science, Data Analytics, Finance, Business Administration, or a related field * Experience supporting contact center technologies * Experience with Python development and process automation * Experience with cloud-based data platforms, Lakehouse architectures, or enterprise data warehouses * Experience supporting customer operations, utility operations, workforce management, or large-scale enterprise environments * Experience leading technical projects, modernization initiatives, or cross-functional workstreams * Knowledge of data governance, data quality management, and enterprise reporting best practices, * Exerting up to 10 pounds of force occasionally (1/3 of the time), and/or a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, or pull objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary only if walking and standing are required only occasionally, and all other criteria are met. * Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment. ## Description Our Customer Applications Management team at Colorado Springs Utilities is responsible for delivering the data, reporting, automation, and system integrations that support customer operations, contact center performance, business decision-making, and enterprise modernization efforts. We are seeking a Senior Business Intelligence & Data Solutions Analyst to serve as a technical leader in designing, developing, and supporting enterprise reporting, analytics, workload management solutions, and data integration capabilities. This role combines business intelligence, data engineering, systems administration, automation, and advanced analytics to help improve operational efficiency, customer experience, and organizational performance. You will partner with stakeholders across the organization to transform complex business requirements into scalable reporting, integration, and analytical solutions that drive measurable business value. What Else Will You Be Doing? * Leading the administration, support, and continuous improvement of related customer operations technologies * Developing and maintaining enterprise reporting solutions, dashboards, scorecards, and self-service analytics using Power BI, SQL, and modern reporting platforms * Designing, developing, and supporting SQL processes, databases, operational tables, and automated data preparation workflows * Utilizing APIs, automated data pipelines, integrations, and data services that connect enterprise applications and reporting platforms * Supporting Python-based automation, data transformation, and process optimization initiatives * Producing and enhancing operational, financial, customer, regulatory, and compliance reporting used throughout the organization * Analyzing customer usage patterns, operational performance, workload trends, financial impacts, and business metrics to provide actionable recommendations * Leading analytical efforts related to predictive models, forecasting, trend analysis, benchmarking, modeling, and strategic decision support * Supporting enterprise data governance activities by validating data quality, consistency, completeness, and reporting accuracy * Driving automation initiatives that reduce manual effort and improve efficiency across customer operations and business processes * Serving as the technical lead for reporting, data integration, and workload management modernization initiatives * Partnering with business leaders, technology teams, vendors, and stakeholders to gather requirements, solve complex operational challenges, and implement sustainable solutions * Documenting processes and solutions as part of solution delivery * Supporting modernization efforts involving the enterprise customer information system, measurement data, Genesys, APIs, Lakehouse technologies, enterprise reporting platforms, and next-generation analytics capabilities * Presenting findings, recommendations, and technical solutions to leadership and stakeholder groups in a clear and meaningful format * Creating documentation, standards, and best practices that support long-term scalability and supportability of reporting and analytics solutions Who You Are: * An experienced analytics, business intelligence, or data professional who enjoys solving complex business and technical challenges * A strong collaborator who can build partnerships with both technical teams and business stakeholders as well as mentor junior personnel * A strategic thinker who can identify opportunities to connect operational needs with long-term technology and data solutions * Passionate about creating insight, leveraging data, automation, and technology to improve customer experiences and business outcomes, This is an opportunity to serve as a senior technical and analytical leader helping shape the future of customer operations, enterprise reporting, and data-driven decision-making. You will work on high-impact initiatives involving automation, analytics, modernization, customer experience, and enterprise technology transformation while partnering with leaders across the organization to deliver meaningful business results.