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# IT Support Specialist

- **Company:** osapiens
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, JIRA, Microsoft Azure, Bash Shell, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Role-Based Access Control, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Scripting, Microsoft InTune, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b1f2971f975354e4

## About the Role

* Studies: ASIR (Administración de Sistemas Informáticos en Red)
 * At least 1 year of experience in IT support or a similar role
 * Hands-on experience with Microsoft 365 administration (users, licenses, Exchange, Teams, SharePoint)
 * Basic knowledge of Microsoft Entra ID and Azure
 * Experience with Intune or another device management (MDM) tool
 * Good knowledge of Windows and macOS, and of managing iOS devices
 * Experience with ticketing tools (e.g., Freshservice, Jira Service Management)
 * Basic networking (Wi-Fi, VPN, DNS) and security knowledge (MFA, Conditional Access)
 * Fluent Spanish and English, both spoken and written

Who you are

 * Service-oriented, with clear and friendly communication
 * Organized and detail-oriented, able to prioritize and handle several requests at once
 * Proactive and able to work independently

Nice to have

 * Experience in international or distributed teams
 * Scripting basics (PowerShell, Bash)

## Description

* Resolve IT support tickets (the main part of the role): license assignment, roles and permissions, access requests and other common user requests
 * Provide on-site support in Madrid: hardware replacements, equipment checks, device preparation and inventory tracking
 * Coordinate equipment shipments and returns for employees in Spain and other locations
 * Run onboardings: prepare user accounts and devices, set up access and licenses, and solve any issues during the employee's first days
 * Run offboardings: deactivate accounts, remove licenses and recover equipment, following our IT procedures
 * Document solutions and processes to build up our internal knowledge base
 * Support the Internal IT team with ad hoc tasks and day-to-day operations, * A purpose-driven mission with and for global industry pioneers in tackling complex challenges
 * Room for creativity through collaborative teamwork and an open communication culture
 * Flexibility and team bonding with our hybrid work options
 * Fuel for your growth journey, both personally and professionally
 * Sustainable mobility options, promoting eco-friendly commuting solutions
 * Fun team events and outings with our global teams
 * Inspiring workspaces in Mannheim, Madrid and beyond