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# Working Student - IT Support

- **Company:** osapiens
- **Location:** Mannheim, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Information Systems, Identity and Access Management, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d64c56440bb18fa4

## About the Role

* You are currently pursuing a Bachelor's or Master's degree, ideally in a technical field such as Business Informatics, Information Systems, Computer Science, or similar
 * You have a solid understanding of common IT topics (e.g., Windows, macOS, Microsoft 365) and enjoy troubleshooting
 * You communicate clearly and enjoy helping people, being able to explain IT topics to non-tech colleagues
 * You work in a structured, reliable, and detail-oriented manner and know how to keep track of multiple tasks
 * You like analyzing and optimizing processes with a focus on AI-based automation
 * You're proactive and can work independently, while also feeling comfortable asking the team for support
 * English fluency required; German is a plus

## Description

In this position you'll be part of our Internal IT team and help keep things running smoothly for our colleagues around the world at one of Europe's fastest-growing sustainability tech companies with real responsibility from day one., * Handling and resolving support tickets, from hardware hiccups to access or license requests, and making sure colleagues get a quick and competent answer

 * Supporting our onboarding process: preparing equipment and accounts for new joiners and being a helpful first contact for their IT questions
 * Helping with everyday IT tasks like user and access management, device inventory, and keeping our knowledge base up to date
 * Bringing in your own ideas to make our internal IT processes faster and smarter, like owning the implementation of AI-based automation-processes, * Hands-on experience in a modern, international IT environment, with real responsibility from day one
 * A dynamic, collaborative work environment where your ideas are valued
 * An internal student network with regular meet-ups that connect you with peers across departments, offer insights into different areas, and help you grow your network
 * Fuel for your growth journey, both personally and professionally
 * And of course - free drinks and snacks to keep you energized during your day