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# Implementation Manager

- **Company:** ServiceNow
- **Location:** UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Product Software Implementation Methods, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://startup.jobs/implementation-manager-moveworks-servicenow-10514533

## About the Role

* 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience.
 * Project management experience including scope control, budgeting, estimating, and resource management.
 * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
 * Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently.
 * Process-focused with strong problem-solving ability-always searching for a smarter, better way to achieve a goal.
 * Experience building strong internal and external relationships, including with senior-level executives.
 * Creativity with comfort running projects independently.
 * Experience driving complex issues through analysis and resolution.
 * Experience working collaboratively across cross-functional teams.
 * Diplomatic, tactful, and poised under pressure.
 * Bachelor's degree.
 * Ability to travel up to 25% of the time.

## Description

* Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner.
 * Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
 * Help customers identify, map, build, and launch agentic workflows that drive business value.
 * Provide change management best practices to ensure successful adoption and organizational readiness.
 * Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered.
 * Understand customer goals and align deliverables accordingly.
 * Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
 * Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
 * Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
 * Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
 * Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.