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# Helpdesk Operator

- **Company:** ISS Facility Services
- **Location:** London, UK
- **Salary:** £28,059.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office, Data Logging
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25ba35d376936e38

## About the Role

* Previous experience in a helpdesk, customer service, administration, facilities or operational support environment.
 * Good IT skills, including experience using CAFM systems, Microsoft Office or similar software.
 * Strong communication and customer service skills.
 * The ability to prioritise tasks and work effectively in a fast-paced environment.
 * A professional, calm and approachable manner.
 * Good attention to detail and organisational skills.
 * The ability to work independently and as part of a team.
 * A flexible and proactive approach to supporting operational requirements.

## Description

As a Helpdesk Operator, you will play a key role in supporting the effective delivery of Estates and Facilities services. Your responsibilities will include logging and prioritising Estates tasks, monitoring CAFM systems to ensure Service Level Agreements (SLAs) are met, and communicating with Trust and ISS teams.
You will also respond to alarms, emergency calls and operational enquiries. The role includes keyholding duties, liaising with external service providers and supporting operational coordination functions.
The Role

 * Answer calls and direct callers to the appropriate departments across Lewisham and Greenwich NHS Trust.
 * Log and prioritise Estates and Facilities tasks through the CAFM system.
 * Monitor the CAFM system to ensure Service Level Agreements (SLAs) are achieved.
 * Communicate regularly with the Trust's Single Point of Contact and ISS operational teams to coordinate and prioritise work.
 * Respond to alarms, emergency calls and operational enquiries, escalating issues where required.
 * Act as a keyholder and maintain control of keys and access arrangements.
 * Liaise with external service providers, including BOC and Waste Management teams.
 * Provide administrative and operational support to ensure the smooth running of Helpdesk services.
 * Maintain accurate records and ensure compliance with Trust and company policies, including confidentiality and data protection requirements.