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# Facilities Helpdesk Operator - Shift

- **Company:** Equans
- **Location:** Birmingham, UK
- **Contract:** Permanent contract
- **Skills:** File Systems, Data Logging, Computerised Systems
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=451e8307efd40884

## About the Role

* Excellent communication skills.
 * Skilled in Helpdesk call processing.
 * An effective communicator both written & oral.
 * Able to plan, prioritise and allocate work.
 * Self-disciplined and able to work on own initiative.
 * Flexible and adaptable approach to work.
 * Preferably Maximo trained, however job specific training can be provided.
 * This role includes a Standard DBS check therefore ability to pass is essential.

## Description

Reporting to the Workflow Supervisor, you will be responsible for receiving, logging, and updating Workflow requests, whilst ensuring that the operation supports and complies with the Birmingham New Hospitals Project Contract specification. The successful candidate will also plan and dispatch all work that is logged on the Helpdesk.

The Helpdesk Operators play a Crucial role within the Birmingham Hospitals project, they are responsible for planning and dispatch all work that comes through the helpdesk and will be the first point of contact for all customers requesting repairs for any service we provide.

What will you deliver?

 * Input & prioritisation of Service Requests from Users via verbal and electronic methods.
 * Dispatching and closing down of reactive work orders.
 * Preparation and issue of Planned Maintenance Work Orders.
 * Closing down of Planned Maintenance Work Orders.
 * Assist in the maintenance of Workflow records & filing system.
 * Assign work, monitor and follow up Subcontractor Works.
 * Input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
 * Purchase Requisition and Ordering processing for materials and Subcontractors.
 * Control & monitor flow of all job requests.
 * Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration.
 * Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.