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# Operations Control Centre & Security Manager

- **Company:** West Midlands
- **Location:** Wednesbury, United Kingdom
- **Salary:** £56,210
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Microsoft Office, Security Information and Event Management
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd1573a7dd2df93e

## About the Role

We're looking for a confident and engaging operational leader with a passion for developing people and delivering exceptional performance.

You will have:

 * Significant experience leading operational teams within a safety-critical environment
 * Proven experience managing and developing managers and frontline teams
 * Strong stakeholder management skills with the ability to influence at all levels
 * Experience delivering operational improvements, change initiatives and business transformation
 * Excellent decision-making skills with the ability to remain calm under pressure
 * Strong communication skills, both written and verbal
 * The ability to interpret operational rules, procedures and regulatory requirements
 * A positive, solution-focused approach with excellent interpersonal skills
 * Good IT skills, including Microsoft Office applications
 * Leadership/Management qualification at Level 3 or 4 (or equivalent).

## Description

As Operations Control Centre & Security Manager, you will provide visible leadership, ensuring operational effectiveness while maintaining the highest standards of safety, compliance and security.

You will oversee the day-to-day management of the OCC and Security teams, while also developing and implementing long-term strategies that support Midland Metro's operational objectives and future growth plans., * Lead and inspire the OCC and Security teams, creating a positive, professional and high-performing culture.

 * Develop and deliver the strategic direction for both functions, aligning objectives with wider business goals.
 * Oversee the daily operation of the OCC, ensuring procedures are followed and continuously improved.
 * Manage the security strategy across the network and ensure effective security operations.
 * Act as the senior operational lead during incidents, emergencies, security events and business continuity situations.
 * Analyse operational performance data, identifying opportunities to improve efficiency, safety and service delivery.
 * Build strong relationships with internal departments, external agencies and key stakeholders.
 * Drive operational excellence through innovation, performance management and continuous improvement initiatives.
 * Ensure compliance with all relevant legislation, regulations, policies and industry best practice.
 * Prepare and present performance reports to senior leadership teams.
 * Lead workforce planning, succession planning, employee development and engagement activities.

You will be responsible for ensuring robust training and competence management across the OCC and Security functions, including:

 * Support the delivery of the OCC competence management system.
 * Supporting and developing training, competence and development frameworks within each function.
 * Monitoring compliance through the Training Academy learning platform.
 * Identifying and addressing skills gaps across teams.
 * Working collaboratively with the Training Academy to develop future talent and succession plans.
 * Promoting a strong learning culture focused on continuous professional development.
 * Health, Safety & Compliance

Safety is at the heart of everything we do. You will:

 * Ensure compliance with all health, safety and environmental requirements.
 * Lead investigations into accidents, incidents and near misses.
 * Manage safety-critical compliance requirements, including driver medical and competency standards.
 * Support drug and alcohol testing requirements in line with company policy.
 * Ensure teams operate safely, professionally and in full compliance with regulatory obligations.