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# Third Line Support Engineer

- **Company:** Pardoe Wray
- **Location:** Hebburn, UK
- **Experience:** Experienced
- **Salary:** £45,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Windows PowerShell, Cloud Services, Microsoft Copilot, HybridCloud, Firewalls (Computer Science), Microsoft InTune, Veeam, Vmware
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5946832003

## About the Role

* Experienced 3rd Line Engineer, ideally with a Managed Service Provider background
 * Strong knowledge of Microsoft 365 and Azure, including Entra ID, Intune, Exchange Online and cloud infrastructure
 * Windows Server and Active Directory administration, troubleshooting and infrastructure management experience
 * Experience with VMware and/or Hyper-V
 * Networking and security knowledge, including DNS, DHCP, VPNs, firewalls and network troubleshooting
 * Backup and disaster recovery experience, such as with Veeam
 * Experience delivering projects, including infrastructure changes, migrations and technical improvements
 * Experience with PowerShell, Microsoft Copilot, automation or AI technologies is an advantage

## Description

* Provide 3rd Line technical support and resolve complex infrastructure, networking and cloud-related issues
 * Take ownership of technical projects, including migrations, infrastructure upgrades and cloud deployments
 * Support and manage Microsoft 365, Azure and hybrid cloud environments
 * Work with virtualisation technologies, networking, firewalls and cyber security solutions
 * Act as an escalation point for 1st and 2nd Line Engineers, offering technical guidance and mentoring
 * Identify opportunities to improve client environments through automation, AI and new technologies

Technologies:

 * AI
 * Active Directory
 * Azure
 * Cloud
 * Copilot
 * Hyper-V
 * Support
 * Microsoft 365
 * Network
 * PowerShell
 * Security
 * VMware
 * Veeam
 * Windows
 * Office 365