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# ICT Service Desk Analyst

- **Company:** The Civic
- **Location:** Bishop's Castle, UK
- **Salary:** £43,553.0
- **Contract:** Temporary contract
- **Skills:** Business Systems, Desktop Environments, Network Troubleshooting, Microsoft Office, Microsoft Software, Windows Desktop
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5947293486

## About the Role

* Previous ICT Service Desk or IT Support experience.

 * Experience troubleshooting Windows desktop environments.

 * Strong customer service and communication skills.

 * Experience supporting Microsoft Office applications.

 * Understanding of hardware, software and networking issues.

 * Experience managing support tickets and incidents.

 * Ability to diagnose and resolve technical issues independently.

 * Strong organisational and problem-solving skills.

 * Ability to work effectively within a team environment.

## Description

As an ICT Service Desk Analyst, you will provide first-line and desktop support services across the Council, resolving day-to-day IT issues and supporting users across a wide range of technology platforms within the Council's Technology Hub., * Provide first-line IT support to Council users.

 * Diagnose and resolve hardware, software and system issues.

 * Log, track and update service desk tickets.

 * Troubleshoot desktop, laptop and peripheral device issues.

 * Support users with Microsoft applications and business systems.

 * Configure, deploy and maintain IT equipment.

 * Escalate complex incidents where appropriate.

 * Assist with planned technology projects and upgrades.

 * Support reactive technology works and incident resolution.

 * Maintain accurate documentation and support records.

 * Deliver excellent customer service to internal users.