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# Technical Support Specialist

- **Company:** Shamrock Foods
- **Location:** Phoenix, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Computer Networks, Computer Literacy, DOS (Disk Operating System), Failover, Microsoft Office, Software Engineering, Information Technology, Network Server
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25dae3b54c1110f6

## About the Role

* Working knowledge of computers, servers, networks, and software (DOS, Windows, Outlook, Microsoft Office, etc.)
 * Critical thinking and problem solving skills
 * High School diploma or GED
 * A degree in computer science or related field is preferred
 * Effectively interact with all levels of individuals and possess strong written and verbal communications skills
 * Must be able to work from a remote site with little supervision
 * Capable of typing at least 35 WPM
 * Must be willing to work the demands of the department which are subject to swing and overnight shifts, weekends and holidays

## Description

* Windows OS and Microsoft system support
 * Evaluate, Isolate and resolve hardware/software issues
 * Maintain user access to Shamrock Foods Enterprise Network and applications
 * Effectively communicate processes, procedure, and time sensitive/critical technical information to all Shamrock Foods associates
 * Manage incidents and outages by directing resources to work through the outage issues to resolution
 * Understand and follow time sensitive escalation procedures
 * Know how and when to fail over from one system to another in an emergency
 * Know when and when not to reboot a critical system or application
 * Investigate problems and perform root cause analysis
 * Provide assistance to is support teams and actively seek IS projects
 * Perform daily operations tasks (system checks, scheduled reboots, reports, etc.)
 * Schedule, run and monitor critical system backups
 * Regular and reliable attendance