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# IT Service Analyst

- **Company:** ECS Recruitment Group
- **Location:** Dunstable, UK
- **Salary:** £40,978.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Spreadsheets, Configuration Management Databases, Configuration Management, Data Validation, Data Cleansing, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5905467120

## About the Role

* Previous experience working in an IT administration, IT Service Management or ServiceNow environment
 * Good understanding of data quality and record management
 * Strong Microsoft Excel skills
 * Excellent attention to detail
 * Good organisational and administration skills
 * Comfortable communicating with different IT teams to gather information
 * Able to manage a workload involving large volumes of records and data
 * Good written and verbal communication skills
 * Previous experience using ServiceNow CMDB
 * Understanding of Configuration Items and basic CI relationships
 * Familiarity with Services and Service Offerings within ServiceNow
 * Basic understanding of ITIL or IT Service Management
 * Experience with data cleansing, data validation or administration projects
 * Previous experience working within a large IT environment

## Description

* Maintain and update Configuration Item records within ServiceNow
 * Create, amend and retire records following agreed processes
 * Update CI information including ownership, support groups, status and other key attributes
 * Review records for missing or inaccurate information
 * Carry out routine CMDB housekeeping and data cleansing
 * Update relationships between records where information has been provided and validated
 * Maintain Service and Service Offering information within ServiceNow
 * Review ServiceNow records for incomplete, duplicate or inaccurate information
 * Correct data issues following agreed processes and standards
 * Identify missing information and follow up with the relevant IT teams
 * Support regular data validation exercises
 * Assist with the completion of data remediation activities
 * Maintain spreadsheets or trackers recording outstanding data issues and progress
 * Produce basic reports on data completeness and outstanding actions
 * Contact IT teams to gather missing Configuration and Service information
 * Follow up on outstanding information and actions
 * Maintain accurate records of updates and changes
 * Arrange meetings where required to gather or confirm information
 * Record actions and decisions from meetings
 * Provide regular updates on progress against allocated administration and data cleansing activities
 * Follow established Configuration Management and ServiceNow processes
 * Ensure records are updated in line with agreed data standards
 * Support Configuration Management reviews and audit activities by providing accurate information
 * Highlight records which do not meet agreed standards to the Configuration Manager
 * Assist with maintaining Configuration Management documentation

Technologies:

 * CMDB
 * Excel
 * Support
 * ITIL
 * ServiceNow, We are working with a longstanding client, one of the worlds largest and most well-known solutions companies, supporting one of the UKs biggest hospitality businesses. This is an IT Service Analyst role based in Dunstable on a hybrid basis, with 3 days in the office and 2 days from home. It is a 2-month initial contract with a pay rate of £250 per day inside IR35. The role is focused on administration, data quality, and record maintenance within the ServiceNow platform, supporting Configuration Management and service information.