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# Deskside Support Engineer

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Charlotte, NC, United States
- **Salary:** $37,804.0 - $59,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Cyber Security, Microsoft Software, Software Engineering, Data Processing, Computer Equipment, Cisco, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88819b31956df2e9

## About the Role

2+ years in deskside/desktop support, including 1-2 years in a lead role

Experience supporting VIPs/executives with a high level of professionalism, discretion, and urgency

Strong knowledge of Windows/Mac OS, Active Directory, and ITSM tools (ServiceNow, Remedy)

Experience with AV/conferencing systems

Familiarity with IT asset management practices

Government support experience preferred; ability to obtain security clearance/public trust if required

Strong communication and leadership skills

Preferred Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator

## Description

Deliver white glove support for VIPs and executives, including priority response, proactive issue resolution, and discreet, high-touch service

Provide hands-on support for laptop/desktop hardware and software issues (imaging, troubleshooting, patching, installs)

Manage conference room and AV/VTC equipment (Zoom, Teams, Cisco/Poly systems), ensuring meeting readiness - including on-site, hands-on support for VIP meetings and events

Maintain accurate IT asset inventory (procurement, deployment, tracking, audits, disposal)

Serve as the primary escalation point for technical issues and government stakeholder communication

Ensure compliance with government IT security and data handling policies