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# IT Support Technician

- **Company:** The Business Lab Group
- **Location:** Edinburgh, UK
- **Experience:** Experienced
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, VoIP, Software as a Service, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Desktop Environments, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Print Servers, Azure Active Directory, Microsoft SharePoint, TCP/IP, VPN Clients, Wireless Access Point, Wi-Fi Technology, Computer Network Technologies, Connectivity Problems, Microsoft InTune, Deployment Automation, Laptops, Windows Client, User Accounts
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6c7a4d03f3f255d

## About the Role

* Experience: Minimum 2 years of experience working in an IT Helpdesk, Service Desk, or 1st/2nd line IT Support Technician role.
 * Technical Skills:
 * Hands-on administration of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Entra ID (Azure AD).
 * Strong diagnostic experience with Windows 10/11 desktop environments, Microsoft Office suite, and device management tools (e.g., Microsoft Intune/Autopilot).
 * Sound understanding of core networking fundamentals (TCP/IP, DHCP, DNS, VPNs, Wi-Fi protocols).
 * Certifications (Desirable): CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL v4 Foundation.
 * Soft Skills: Excellent verbal and written communication skills with a methodical, customer-centric approach to technical problem solving.
 * Location: Must be able to reliably commute to our Edinburgh Park office (EH12 postcode area) for scheduled in-office rotation days and hardware support.

## Description

We are seeking a customer-focused and technical IT Support Technician to join our growing IT operations team in Edinburgh. In this key end-user support role, you will provide 1st and 2nd line technical assistance to on-site and remote employees across our corporate, financial, and public sector operations.

You will act as the primary point of contact for technical queries, diagnosing and resolving software, hardware, peripheral, and network connectivity issues while ensuring high first-contact resolution rates and strict adherence to service level agreements (SLAs)., * Incident & Request Resolution: Log, triage, investigate, and resolve 1st/2nd line technical support tickets across Microsoft 365, Windows 10/11, macOS, active directory, and core SaaS applications.

 * Hardware Provisioning & Setup: Deploy, configure, and maintain employee hardware, including laptops, desktops, mobile devices, monitors, docking stations, and IP telephony systems.
 * User & Access Management: Administer user accounts, security groups, licenses, and access rights within Microsoft Entra ID (Azure AD), Exchange Online, and Active Directory.
 * Network & Peripheral Troubleshooting: Diagnose local network connectivity, VPN client issues, Wi-Fi access points, print servers, and audiovisual equipment in meeting rooms.
 * Asset & Documentation Management: Maintain accurate hardware/software inventory records and draft clear knowledge base articles and end-user self-help guides.
 * Escalation Management: Escalate complex infrastructure or network incidents to 3rd-line engineering teams and external vendor support while maintaining ownership and customer updates.