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# 3rd Line Data Engineer

- **Company:** BT Group
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Data as a Services, Information Technology, Cisco
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d53b2f6eb81d8401

## About the Role

* Experience working in a systems integrator or managed support environment as a technical engineer
 * Industry certification such as Cisco CCNA/CCNP (or vendor equivalent)
 * Knowledge of Data Services technologies, BT Managed Service products, and customer IT systems and applications
 * Experience contributing across the service lifecycle, including supporting and shaping technical solutions
 * Ability to identify and drive service improvements and transformation initiatives
 * Effective organisation, prioritisation, and communication skills, with a focus on ownership and follow-through

## Description

This role delivers 24x7 support and managed data services that keep our customers connected and running at their best. You'll work with industry-leading technologies and proven processes to provide reliable, high-quality services that make a real impact. It's a great fit for an experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment., * Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs

 * Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates
 * Collaborate across teams to deliver timely resolutions and maintain service quality
 * Support continuous improvement through knowledge sharing, training, and development of tools and processes
 * Contribute to 24x7 service delivery, including on-call support, proactive infrastructure maintenance, and SME responsibilities