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# HVAC Tech Support Representative

- **Company:** Us Air Conditioning Distributors
- **Location:** City of Industry, CA, United States
- **Experience:** Expert
- **Salary:** $80,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Outlook, Computer Literacy, Microsoft PowerPoint
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e355e0e5a9c1209

## About the Role

US Air Conditioning Distributors is currently seeking skilled problem solvers with technical experience to join our team as a Customer Assurance Technical Representative. We need an enthusiastic individual who can listen to customers with product installation or service-related issues and then offer specific solutions to their problem or question regarding the products we sold them. The successful candidate for this role will have a strong command of the companys customer assurance policies, and be trained in product knowledge that can be critical for offering quick and accurate assistance to customers., * High school diploma or equivalent - College Degrees or Certificates from associated HVAC-related trade schools or colleges are a plus

 * 5 years of HVAC experience (i.e., performing services and installation), * Must be willing to travel within the Northern California Region.
 * Customer Service skills
 * Ability to remain professional and courteous with customers at all times
 * Problem-solving skills
 * Excellent verbal and written communication skills
 * Ability to take initiative
 * Ability to handle high volume during peak demand times
 * Basic computer skills (Word, PowerPoint, Outlook, etc.), * 5 years in HVAC

## Description

As a customer assurance technical representative, you will be responsible for answering incoming customer calls regarding product problems related to service, installation, and application questions while maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller. Additionally, you will be scheduling job site visits with the customer(s) for product start-up assistance or to resolve any issues if needed. Lastly, you will also be responsible for providing product-based and general knowledge training classes (training materials provided by the company).