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# PC Support Specialist (#447a)

- **Company:** ON BEHALF OF, LLC
- **Location:** Smithtown, NY, United States
- **Salary:** $59,925.0 - $74,901.0
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Computer Maintenance, Hard Disk Drives, Network Troubleshooting, Microsoft Operating Systems, Software Engineering, Wide Area Networks, Peripherals, Computer Equipment, User Administration
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b4c5fb8a4170295b

## About the Role

* Trade school coursework, associate degree, A+ certification, Microsoft Systems Certification, or equivalent external training in computer repair; or a bachelor's degree in a related field
 * Typically four or more years of directly related experience, or a bachelor's degree with no prior directly related experience
 * Considerable knowledge of PC operations, diagnostics, repairs, and networks (LAN/WAN)
 * Proficiency with office application software, email, and PC operating systems
 * Strong problem recognition, research, isolation, and resolution skills for hardware and software issues
 * Ability to prioritize multiple assignments, exercise judgment, and provide guidance to other personnel
 * Effective communication skills for interacting with users and presenting technical information

Here's What Else Might Help You Out

 * Experience with continuous improvement methods
 * Experience creating technical training materials and user documentation

## Description

You will provide frontline technical support to increase user and system efficiency, resolving hardware, software, and network issues for internal stakeholders. You will support daily operations through ticket handling, diagnostics, and user training, working onsite Monday-Friday (8:00am-5:00pm) in a standard 5x8 day schedule. Your work reduces downtime and improves overall IT service quality for the team and organization.

Here's How You'll Make an Impact on the Team

 * Respond to phone, voicemail, email, and in-person requests; evaluate and prioritize user issues
 * Lead users through diagnostic procedures to determine root cause of hardware, software, network, or peripheral problems
 * Install, upgrade, and repair PC hardware, software, and peripherals (monitors, keyboards, printers, disk drives)
 * Monitor preliminary network performance issues and coordinate with technical staff to resolve problems
 * Create user documentation, develop training materials, and provide user instruction and technical presentations
 * Log and track calls, maintain history records and standard reports, and provide status updates to users and team leads
 * Recommend and evaluate software/hardware solutions to improve efficiency and reduce downtime
 * Apply continuous improvement techniques to enhance systems, processes, and service quality