> Markdown version of [/jobs/ext/4140163-support-analyst-end-user-devices](https://www.wearedevelopers.com/jobs/ext/4140163-support-analyst-end-user-devices). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Analyst End User Devices

- **Company:** Sue Ryder
- **Location:** Northampton, United Kingdom
- **Salary:** £35,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Desktop Computing, Identity and Access Management, Azure Active Directory, Office365, Peripherals, Microsoft InTune, Deployment Automation
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=faed9d17e4a59994

## About the Role

You're a practical, approachable IT professional who enjoys solving problems and helping people get the best from technology. You communicate clearly, work well with colleagues and suppliers, and look for ways to make services better.

 * You have experience providing 2nd and/or 3rd line IT support in a complex organisation.
 * You've supported Windows 10/11, Apple and mobile devices, and Microsoft 365.
 * You have hands-on experience with device management, ideally Microsoft Intune and Autopilot, and identity/access management using Microsoft Entra ID.
 * You understand IT service management processes and the importance of accurate asset records, security and clear documentation.

Minimum Essential criteria

 * Proven experience providing 2nd and/or 3rd line IT support within a complex organisational environment.
 * Experience supporting Windows 10/11, Apple and mobile devices, and Microsoft 365 services.
 * Experience administering Microsoft Intune, Autopilot, and Endpoint Manager.
 * Experience supporting identity and access management processes using Microsoft Entra ID.
 * Experience working within IT Service Management (ITSM) frameworks and service desk tools.
 * Experience supporting users across multiple locations through remote and face-to-face support.

Desirable criteria

 * Educated to Degree level or relevant experience.
 * Microsoft certifications relating to desktop technologies, such as Intune, Modern Desktop Administrator, Endpoint Administrator or Azure/Entra.
 * Asset management qualification or relevant experience.
 * Service management or IT qualifications, such as ITIL Foundation v3 or v4.

## Description

Our work matters because life matters. At Sue Ryder, the right technology helps our colleagues focus on what matters most: supporting people through life's most difficult times. We're looking for a Support Analyst to keep our end-user technology secure, reliable and working smoothly.

You'll be responsible for…

 * Provide 2nd and 3rd line support, resolving technical issues and service requests with a helpful, customer-focused approach.
 * Set up, manage and troubleshoot laptops, desktops, mobile devices, peripherals and Microsoft 365 applications.
 * Use tools including Microsoft Intune, Autopilot and Entra ID to manage devices and access securely.
 * Keep device and software records accurate, work with suppliers, and help deliver technology upgrades and service improvements.
 * Join the on-call rota and travel to Sue Ryder sites on occasion to provide face-to-face support., The work we do matters, and so do the people who make it possible. You'll be part of a supportive team, with opportunities to develop your skills while helping colleagues deliver the best possible care and support.