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# VIP IT Support Technician

- **Company:** Hays plc
- **Location:** London, UK
- **Salary:** £41,288.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Collaborative Software, Desktop Virtualization, Microsoft Office, Citrix Systems, Productivity Software, Microsoft InTune, Deployment Automation
- **Published:** October 9, 2026
- **Apply:** https://www.hays.co.uk/job-detail/vip-it-support-technician--london_4835697

## About the Role

* Strong experience working within a Service Desk, Executive Support, or 2nd Line Desktop Support function in a large enterprise or financial services environment.
 * Proven experience delivering remote and face-to-face IT support to senior stakeholders within a FTSE 100 or similarly complex corporate environment.
 * Experience providing VIP / white-glove support, ideally within front-office or trading floor environments.
 * Strong understanding of desktop technologies and supporting infrastructure, with the ability to prioritise incidents and provide accurate resolution estimates.
 * Excellent analytical and troubleshooting skills, with the ability to assess impact and resolve issues efficiently.
 * Ability to perform effectively under pressure and manage competing priorities within tight timescales.
 * Excellent interpersonal and customer service skills.
 * Strong verbal and written communication skills, with the confidence to engage with senior business stakeholders.
 * Demonstrable technical support expertise across the following technologies:
 * Windows 11
 * Microsoft 365 / Microsoft Office
 * Outlook and Exchange
 * Mobile technologies (iPhone, iPad, Blackberry)
 * Citrix
 * Apple MacBook / macOS
 * Virtual Desktop Infrastructure (VDI) and thin-client technologies (e.g. WYSE)
 * Trade floor technologies and market data platforms (Bloomberg, Refinitiv / Reuters, Eikon)
 * Microsoft Intune, Autopilot, and Endpoint management technologies
 * Collaboration tools such as Symphony, Microsoft Teams and Zoom

## Description

Job Overview

Provide premium VIP IT support to senior executives and Managing Directors within a financial services organisation in London. Form part of a high-performing executive support team delivering a white-glove IT service to key business stakeholders across the organisation.

Job Title: Premium Support SCE

Location: 8 Canada Square, London E14 5HQ

Rate: PAYE - £19.85/hr (PAYE) or £25.75/hr (UMB)

Work Schedule: Mon - Fri 09:00 - 05:30PM

Contract Duration: up to 31st Dec 2026

Responsibilities

 * Deliver rapid incident resolution via telephone, remote support tools, and direct deskside engagement as part of a premium support team supporting approximately 5,000 users.
 * Provide exceptional IT support to Managing Directors, senior executives, and front-office users in a high-pressure financial services environment.
 * Support and coach users on technology solutions, productivity tools, and best practices.
 * Assist customers with remote and hybrid working technologies, ensuring a seamless user experience.
 * Maintain effective working relationships with Customer resolver groups, UK support teams, and third-party service providers.
 * Identify opportunities to improve user experience and enhance business productivity through the adoption of new technologies.
 * Participate in the testing and deployment of new applications, devices, and hardware solutions where required.
 * Deliver clear, professional communication and high-level desktop support to VIP stakeholders, ensuring excellent customer satisfaction at all times.

Requirements

 * Strong experience working within a Service Desk, Executive Support, or 2nd Line Desktop Support function in a large enterprise or financial services environment.
 * Proven experience delivering remote and face-to-face IT support to senior stakeholders within a FTSE 100 or similarly complex corporate environment.
 * Experience providing VIP / white-glove support, ideally within front-office or trading floor environments.
 * Strong understanding of desktop technologies and supporting infrastructure, with the ability to prioritise incidents and provide accurate resolution estimates.
 * Excellent analytical and troubleshooting skills, with the ability to assess impact and resolve issues efficiently.
 * Ability to perform effectively under pressure and manage competing priorities within tight timescales.
 * Excellent interpersonal and customer service skills.
 * Strong verbal and written communication skills, with the confidence to engage with senior business stakeholders.
 * Demonstrable technical support expertise across the following technologies:
 * Windows 11
 * Microsoft 365 / Microsoft Office
 * Outlook and Exchange
 * Mobile technologies (iPhone, iPad, Blackberry)
 * Citrix
 * Apple MacBook / macOS
 * Virtual Desktop Infrastructure (VDI) and thin-client technologies (e.g. WYSE)
 * Trade floor technologies and market data platforms (Bloomberg, Refinitiv / Reuters, Eikon)
 * Microsoft Intune, Autopilot, and Endpoint management technologies
 * Collaboration tools such as Symphony, Microsoft Teams and Zoom

#4835697 - Anurag