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# Chef de projet AMOA CRM Entreprise

- **Company:** Kéoni Consulting
- **Location:** Paris, France
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Agile Methodology, PRINCE2, Power BI, Microsoft SharePoint, Servicenow
- **Published:** June 7, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=43a7bfc7e7e8406d

## About the Role

Expérience sur des projets CRM.

Pilotage de projets de transformation ou de migration d'outils.

Très bonnes capacités rédactionnelles et relationnelles.

Maîtrise d'Excel avancé, Power BI, Teams et SharePoint.

Atouts

Connaissance de ServiceNow CRM.

Expérience de migration ou remplacement de progiciel.

Expérience de transformation de la relation client., Consultant AMOA / Chef de projet confirmé à senior.

Forte capacité d'analyse et de synthèse.

Aisance avec les métiers et les parties prenantes.

Autonome, rigoureux, organisé et force de proposition.

Capable d'évoluer dans un environnement transverse et en transformation.

## Description

Vérifier la reprise de l'ensemble des fonctionnalités existantes entre PEGA et ServiceNow.

Analyser les écarts fonctionnels entre les deux solutions.

Identifier et prioriser les besoins non couverts.

Cadrer les besoins complémentaires et préparer leur intégration dans la feuille de route projet.

Participer aux travaux transverses de l'équipe CRM selon les besoins.

Produire les analyses, recommandations et livrables associés., AMOA / Chefferie de projet.

Gestion de projet (Agile, Cycle en V, Prince2, PMP ou équivalent).

Recueil, analyse et formalisation des besoins.

Analyse fonctionnelle et priorisation des exigences métier.


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