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# Technical Support Technician

- **Company:** Celeris Networks Consulting Group, LLC
- **Location:** Knoxville, TN, United States
- **Salary:** $40,000 - $54,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, VoIP, Microsoft Outlook, Hyper-V, Microsoft Office, Windows Servers, QuickBooks (Software), Virtual Local Area Networks, VPN Clients, Windows Desktop, Wi-Fi Technology, Vmware
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4c997f0d4a36a96

## About the Role

* Good oral and written communications skills.
 * Microsoft Active Directory knowledge
 * Microsoft Office 365 adminstration experience
 * Windows desktop operating systems familarity
 * Apple operating systems familiarity
 * VPN Client experience
 * Proficient in MS Office applications, especially Outlook
 * QuickBooks installation and troubleshooting experience
 * VoIP familiarity
 * Reliable transportation
 * Ability to pass drug test and criminal background check

Other technologies you will learn to support:

 * Windows Server OS
 * Hyper-V
 * VMware
 * Switching and VLANs
 * Wi-Fi
 * Office 365

Educational Requirements

 * High School Diploma or GED required
 * Associates or two-year degree preferred or equivalent experience, * High school or equivalent (Required)

## Description

* Ensure client support requests are handled thoroughly and expeditiously
 * Provide Tier 1 and Tier 2 support to customers remotely and onsite.
 * Develop documentation for client environments and applications
 * Provide training to customers
 * Work with Tier 3 support to resolve customer problems.