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# IT Service Delivery Lead - Remote

- **Company:** Optum, Inc
- **Location:** Eden Prairie, MN, United States (Remote available)
- **Experience:** Expert
- **Salary:** $91,700.0 - $163,700.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Application Portfolio Management, Health Informatics, Business Systems, Data Integration, Data Security, Health Information Systems (HIS), Health Information Technology, Electronic Medical Records, Performance Monitor
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d2761a7626876a0a

## About the Role

* HS Diploma
 * 7+ years of experience in Business systems analysis or IT service delivery management managing IT service delivery teams
 * 3+ years in a healthcare IT environment managing large-scale healthcare IT projects
 * 3+ years of experience with healthcare IT systems, including Electronic Medical Records (EMR), Health Information Systems (HIS), or medical devices
 * 3+ years of experience with healthcare regulations (HIPAA, HITECH) and industry best practices for patient data security and privacy
 * 3+ years of experience managing or supporting ITIL/ IT incident management or other service management frameworks
 * Ability to travel at least once a year - 10%

Preferred Qualifications:

 * Proven track record of guiding technology adoption, user training, and change management across clinical and non-clinical departments
 * Experience supporting or establishing AI/ML technology governance, predictive analytics, or automated clinical workflow
 * Proven excellent communication and interpersonal skills, with the ability to work effectively with clinical and non-clinical staff, as well as external vendors
 * Proven problem-solving mindset with a focus on continuous improvement

*
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

## Description

* Lead the design, implementation, and continuous improvement of IT service delivery processes for MPP Northern Light Health, ensuring alignment with healthcare standards and operational goals
 * Serve as a point of contact between technology service teams and key healthcare stakeholders, including physicians, nurses, administrators, and external vendors
 * Drive data integration initiatives, application portfolio management, and AI governance frameworks to ensure system cohesiveness, data security, and ethical compliance across the enterprise
 * Oversee incident management processes in a 24/7 healthcare environment, ensuring swift resolution of critical IT issues, such as EMR downtime or network failures, and minimizing disruption to patient care
 * Participate in root cause analysis for recurring technical issues, identifying opportunities for process improvements, automation, and long-term system stability
 * Partner with healthcare compliance, security, and clinical leadership to conduct risk assessments, security updates, and regular audits to maintain patient privacy and regulatory compliance
 * Sponsor and guide IT service delivery projects, ensuring timely and on-budget execution while collaborating on technology adoption, user training, and change management
 * Manage third-party IT vendor performance and collaborate with supply chain teams to ensure proper procurement, licensing renewals, and contract/SLA compliance
 * Maintain and evaluate service performance reporting, including resolution times, system uptime, and SLA metrics, to proactively drive continuous improvement in IT service quality

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.