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# Operational Analytics Lead

- **Company:** PDDN
- **Location:** Albany, NY, United States
- **Experience:** Expert
- **Salary:** $124,800.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Bash Shell, Software Bug Management, Linux, DevOps, Monitoring of Systems, Information Technology Operations, JSON, WildFly (JBoss AS), Python (Programming Language), Log Analysis, Reliability Engineering, Power BI, Prometheus, Twilio, Enterprise Software Applications, Grafana, Restful APIs, Splunk, Appdynamics, Dynatrace, Mulesoft, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b1c025ea586d2b53

## About the Role

Seeking an experienced Operational Analytics Lead to drive operational monitoring, analytics, KPI/OKR reporting, observability, incident management, and automation across enterprise applications. The ideal candidate will have strong expertise in Splunk, monitoring tools, dashboard reporting, root cause analysis, and IT operations, with the ability to work across infrastructure, application, and business teams to improve system performance, reliability, and operational efficiency.

Keywords:

Splunk, SPL, Dynatrace, Operational Analytics, Observability, KPI, OKR, Power BI, Linux, Windows, Python, Bash, DevOps, ServiceNow, Jira, Monitoring, Incident Management, Root Cause Analysis, Dashboard Development, Automation, SRE.

Mandatory Skills

Splunk Enterprise (SPL, Dashboards, Alerts, Log Analysis)

KPI/OKR, SLA/SLO Reporting

Operational Analytics & Monitoring

Root Cause Analysis & Troubleshooting

Observability Tools (Dynatrace, Grafana, Prometheus, ELK, AppDynamics)

Power BI & Dashboard Development

Linux/Unix & Windows Administration

Python, Shell/Bash Scripting

Incident, Problem & Change Management

ServiceNow & Jira

REST APIs, JSON, Integration Technologies

DevOps Issue & Defect Management

Strong Stakeholder Management & Communication

Nice to Have:

Dynatrace, * Splunk: 8 years (Preferred)

 * SPL: 8 years (Preferred)
 * Dynatrace: 8 years (Preferred)
 * Operational analysis: 8 years (Preferred)
 * Observability: 8 years (Preferred)
 * OKR: 8 years (Preferred)
 * Power BI: 8 years (Preferred)
 * Linux, Windows, Python, Bash, DevOps, ServiceNow: 8 years (Preferred)
 * Jira, Monitoring, Incident Management, Root Cause Analysis: 8 years (Preferred)
 * Dashboard Development, Automation, SRE: 8 years (Preferred)
 * MuleSoft, JBoss, Twilio, OpenTelemetry: 8 years (Preferred)