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# 911 Telecommunications Dispatcher

- **Company:** County of Winnebago
- **Location:** Machesney Park, IL, United States
- **Salary:** $55,141.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Data Systems, Communication Devices
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=acda9b3ab60266f6

## About the Role

* Must have regular, reliable and predicable attendance.
 * Must be willing to work rotating shifts which includes nights, weekends, holidays and mandatory overtime and irregular job assignments.
 * Must be willing to testify in court and attend training.
 * At least 18 years of age.
 * At least one year experience in work that requires public contact including, but not limited to, work as a receptionist, radio dispatcher/operator, switchboard operator and/or office clerical support.
 * Must be able to read maps.
 * Additional experience is preferred.
 * Required certifications in LEADS (Law Enforcement Agency Data System) within 30 days of employment; EMD (Emergency Medical Dispatch) and CPR within 12 months of employment. Training provided onsite.

EDUCATION: High school diploma and or GED equivalent.

ABILITIES:

 * Requires excellent computer skills, including the ability to accurately type at least 30 wpm.
 * Requires excellent verbal and written communication skills. -
 * Requires the ability to remain calm and decisive under stressful situations.
 * Requires the ability to establish priorities under critical timelines.
 * Requires the ability to prepare a complete and accurate/detailed records and reports.
 * Requires the ability to preform dictation by audio and video conversations/tapes.
 * Preference will be given to those with knowledge of communication center procedures; of the functions and resources of public safety agencies; and procedures for handling individuals experiencing stressful circumstances.

PHYSICAL REQUIREMENTS:

 * Must be able to lift, carry, push, and/or pull up to 25 pounds.
 * Must be able to sit and/or stand for extended periods of time.

## Description

SUMMARY OF RESPONSIBILITIES: Under the direct supervision of the Telecommunications Dispatch Supervisor, performs a wide variety of communication related tasks, including: receives complaints and requests for services; provides emergency dispatch pre-arrival instructions; dispatches appropriate public safety personnel, operates computerized communication equipment; and monitors/directs public safety personnel., * Answers incoming emergency and non-emergency telephone calls from citizens and public safety personnel using a computer aided dispatch system. Analyzes the nature of the call, assigns priority. Dispatches the proper agency to respond.

 * When appropriate, provides medical pre-arrival instructions in accordance with established procedures.
 * Maintains contact with public safety personnel regarding their location and status.
 * Monitor direct emergency alarms and answer non-emergency calls.
 * Provide information to public safety personnel or enters information into the computer system.
 * Monitors and operate a variety of communications equipment, including radio, telephone, and computer.
 * Accurately and rapidly type detailed information on a computer keyboard regarding the situation in order to process information or to update public safety personnel.
 * Prepares and maintains accurate records and logs of all radio transmissions and telephone calls. Records, files, and updates various information systems.
 * Performs all other duties as required and/or assigned.