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# Help Desk Analyst

- **Company:** Pursuit Aerospace
- **Location:** Manchester, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Information Systems, Remote Service Software, TeamViewer, Zoho Office Suite, CompTIA Strata - PC Hardware Technology Engineer, Information Technology, SolarWinds (Software), Zendesk, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8da032ed8b86d236

## About the Role

* Associate's degree in computer science, information technology, or related-field
 * At least 2 years of experience working in IT
 * Must be able to read, write, and speak fluent English'
 * Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
 * Must be able to perform work subject to ITAR/EAR regulations., * A Bachelor's degree in computer science, information technology, or related-field is preferred.
 * Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk
 * Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support
 * Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.
 * Adept in writing technical solutions and providing helpdesk ticket updates
 * Energetic, organized, and detailed oriented.
 * Highly developed interpersonal skills and the ability to work well in a team-based environment.
 * Customer focused and pragmatic problem solver.
 * Ability to work Independently, with minimal supervision.
 * Technically inclined in modern computer systems

Working Conditions

 * Must be able to have prolonged periods sitting at a desk and working on a computer.
 * Must be able to frequently sit, stand and walk.
 * Must be able to lift and carry up to 15 pounds.
 * Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
 * Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor

## Description

* Provide phone support for company employees worldwide for a portion of the day
 * Perform installation of PC hardware and software.
 * Perform onboarding and deboarding duties for end users.
 * Assist in network and hardware troubleshooting.
 * Assist in performing preventative maintenance and upgrades on servers.
 * Help to facilitate and participate in project related work.
 * Perform hands on tasks determined by the information systems staff.
 * Assist in updating user and technical documentation.
 * Embrace I.T. shared services approach of supporting the entire business when applicable., The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.