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# Desktop Support Technician - Laboratory IT (PART-TIME)

- **Company:** AstrixTechnology LLC
- **Location:** Morrisville, NC, United States
- **Experience:** Starter
- **Salary:** $62,400
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Information Systems, Identity and Access Management, Issue Tracking Systems, Remote Access Technology, User Environment Management, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dd29ba5f193d1d56

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
 * 1-2 years experience supporting Windows and macOS environments.
 * Exposure to laboratory, healthcare, research, or lab environments
 * Experience working with ticketing systems and end-user support tools, * Bachelor's (Required)

## Description

Work with an innovative biotechnology organization as an IT Help Desktop Support Technician to provide onsite technical support for laboratory systems, end users, and scientific equipment. This role combines traditional help desk support with laboratory technology support, offering exposure to cutting-edge research programs and scientific technologies., * Provide onsite help-desk technical support to laboratory and research staff related to account access, licensing, and system issues..

 * Provide onsite support for Mac and Windows users
 * Troubleshoot desktop, laptop, printer, network, and application issues
 * Support end-user services including ticketing systems, remote access tools, and asset management platforms
 * Assist with user account administration and access management
 * Support laboratory personnel with day-to-day technical issues
 * Install, configure, maintain, and troubleshoot laboratory software and hardware
 * Perform routine system health checks and preventive maintenance