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# Senior Field IT Technician

- **Company:** Mpoynt Corp.
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** VoIP, CompTIA Network+, Computer Networks, System Configuration, Networking Hardware, Subnetting, Network Diagrams, Routing, Transmission Control Protocol (TCP), Peripherals, Information Technology, Fortinet, Cisco
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=be00b5cd846ad4ed

## About the Role

This role involves a mix of end-user support, infrastructure deployment, and structured cabling, requiring both technical depth and hands-on execution. This is a hands-on, client-facing role requiring strong technical expertise, problem-solving ability, and adaptability in fast-paced environments., * 5+ years of Field IT experience is mandatory.

 * Degree or diploma in Computer Networking, Information Technology, Computer Science, or related field
 * Strong understanding of TCP/IP networking, including addressing, subnetting, routing, and troubleshooting
 * Industry certifications such as:
 * CompTIA A+
 * CompTIA Network+
 * CCNA (Cisco Certified Network Associate) (preferred but not required), * Previous experience in desktop support, technical support, or helpdesk environments, with the ability to translate remote support skills into onsite execution.
 * Experience with Layer 1 infrastructure, including structured cabling (Cat5e/Cat6), cable remediation, patch panels, and rack & stack.
 * Working knowledge of Cisco, Fortinet, Ubiquiti and Arista ecosystems.
 * Hands-on experience deploying, configuring and supporting:
 * Network appliances
 * Access control systems
 * IP-based telephony
 * NAS and related infrastructure
 * Camera systems, * Strong communication skills with the ability to support technical and non-technical stakeholders (including executives).
 * Valid driver's license and willingness to travel as required.
 * Ability to work effectively in a fast-paced, high-pressure environment with minimal supervision.
 * Comfortable performing physically demanding work, including lifting 40+ lbs, working at heights, climbing ladders, and safely operating access equipment such as step ladders, extension ladders, scissor lifts, and boom lifts in varied field environments.
 * Willingness and ability to travel 100% of the time, including short-notice trips, out-of-state assignments, evenings, weekends, and statutory holidays as needed.

## Description

* Perform onsite deployment and setup of network appliances, workstations, and peripherals while maintaining safe work practices.
 * Provide onsite desktop support, including user onboarding/offboarding, device provisioning, and general endpoint support.
 * Support installation and troubleshooting of workstations, printers, cameras, VoIP phones, mobility devices, and related infrastructure.
 * Perform Layer 1 structured cabling work, including cable runs, remediation, patch panel terminations, and rack & stack
 * Troubleshoot and resolve technical issues across endpoints and network environments.
 * Conduct technical site assessments to determine scope, complexity, and level of effort required.
 * Collaborate with internal and client IT teams to identify issues and implement remediation plans.
 * Create and maintain technical documentation, including knowledge base articles, network diagrams, and deployment notes.
 * Ensure all field service reports, timesheets, expenses, and inventory records are completed accurately and on time.
 * Maintain a strong understanding of industry trends and technologies, contributing to continuous improvement of IT systems and service delivery., * Direct access to leadership - You'll work closely with senior leadership and project teams on execution and delivery.
 * Accountability over activity - Success is measured by execution quality, reliability, and client experience.
 * In-office collaboration - We collaborate in person, five days a week, because we believe culture and connection are built face-to-face.
 * High growth, low bureaucracy - We're in build mode: fast-paced, dynamic, and focused on momentum over rigid processes.