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# CRM Functional Analyst

- **Company:** The University of Texas
- **Location:** Tyler, TX, United States
- **Salary:** $43,076.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Spreadsheets, Databases, Computer Literacy, Information Management, Microsoft Office, Systems Integration, Data Import/Export
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88899fef0eb97479

## About the Role

* Bachelor's degree in related field.
 * One (1) year experience in higher education.
 * A combination of experience and education may be considered.

Preferred Education/Experience

 * Familiarity with data and information management.
 * Two (2) years CRM experience.

Accompanying Knowledge, Skills, Abilities and Competencies

 * Advanced in MS Office Suite.
 * Work collaboratively and cooperatively with university personnel at all levels.
 * Respond flexibly and positively in all circumstances, working calmly under pressure.
 * Excellent oral and written communication skills with the ability to communicate complex information to an audience in an understandable manner.
 * Strong attention to detail with a high degree of accuracy.
 * Extensive knowledge of and proficiency in various spreadsheets, databases and analysis software that requires a high level of computer literacy and aptitude.
 * Strong analytical and problem-solving skills to identify and resolve issues efficiently.
 * Detail oriented and able to manage multiple projects simultaneously, working both independently and as a team member.
 * Interact professionally with students, faculty, and university leadership.
 * Demonstrated flexibility and initiative in a dynamic work environment.
 * Ethical.
 * Ability to maintain confidential information.

## Description

The CRM Functional Analyst will support the back-end function of CRM, integration into Peoplesoft and other software systems. Responsible for development and maintenance of the CRM and software APIs. Accountable for the data flows to and from the CRM with other University systems. Occasionally required to work some evening and weekends, typically related to registration periods at the beginning of each semester, commencement.

Major Responsibilities/Duties/Critical Tasks

 * Oversee training for new CRM users.
 * Maintain permissions for users.
 * Build forms and templates to collect inquiry data accurately and efficiently.
 * Create data import sources for college application information in the CRM.
 * Aid both the executive director of admissions and director of enrollment management with building and processing management.
 * Manage and test new application implementations and enhancements for the CRM and systems integration.
 * Implement updates and enhancements to the CRM.
 * Provide maintenance of the system by resolving duplicate records and running queries to clean-up existing data.
 * Develop and create reports and queries for enrollment teams and leadership.
 * Monitor the functionality of the CRM to resolve any errors.
 * Assist with the creation of training videos and documentation for staff.
 * Other duties as assigned., The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.