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# Associate D365 & Power Platform Technical Support Consultant

- **Company:** ANS group
- **Location:** Manchester, UK
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Microsoft Azure, C Sharp (Programming Language), Microsoft Dynamics, Power BI, Systems Integration, Flexi (Photoshop Plugin), Model-Driven Development, Microsoft Power Automate, Power Platform Integration, Microsoft Copilot Studio, Data Management, Powerapps
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e0b3347cbe5b6055

## About the Role

* Hands-on experience supporting and enhancing Dynamics 365 and Power Platform solutions.
 * Strong knowledge of Dataverse, model-driven apps, security roles and business process automation.
 * Experience building and troubleshooting Power Automate flows and Power Apps.
 * Ability to diagnose and resolve application, integration, permissions and data-related issues.
 * Understanding of Dynamics 365 applications such as Sales, Customer Service, Field Service or Customer Insights.
 * Knowledge of solution management, testing and deployment processes.
 * Experience delivering technical changes from requirements through to implementation and documentation.

Desirable Experience:

 * Experience with JavaScript, FetchXML, C# plug-ins or Dataverse APIs.
 * Exposure to Azure services, integrations and Azure DevOps.
 * Experience with Power BI, Power Pages or Copilot Studio.
 * Understanding of Power Platform governance, administration and licensing.
 * Experience working within a managed services or ITIL-aligned support environment.

## Description

You'll support and enhance customer solutions across Dynamics 365, Dataverse and the Power Platform, delivering configuration, development, troubleshooting and service improvements within a Managed Services environment. Taking ownership of work from investigation and requirements gathering through to testing, deployment and resolution, you'll work closely with customers and colleagues to deliver high-quality outcomes, resolve live service issues and contribute to service performance, customer satisfaction and continuous improvement.

What will I be doing?

 * Deliver customer changes, enhancements and fixes across Dynamics 365 and the Power Platform.
 * Gather requirements, assess impacts and provide estimates, updates and recommendations.
 * Build and support Dataverse solutions, apps, workflows and automations.
 * Investigate and resolve application, integration, permissions and data-related incidents.
 * Own tickets and change requests through to completion, maintaining accurate documentation.
 * Test, deploy and troubleshoot solutions across development, UAT and production environments.
 * Provide technical support and guidance to customers via calls and support tickets.
 * Work with Microsoft, third-party vendors and internal teams to resolve complex issues.
 * Create technical documentation, knowledge articles and handover materials.
 * Contribute to continuous improvement and knowledge sharing across the team.