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# IT Support Analyst

- **Company:** Everforth Apex
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Citrix Systems, Diagnostic Tools, Break Fix, Cisco, Servicenow
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/14e3e5ca-98ac-4d18-b076-10cb13f77bd3

## About the Role

Experience: 2-4 years of experience in a mid-senior level technical support role.

Technical Skills:

 * Strong understanding of enterprise networking.
 * Hands-on experience working in Windows environments, including Windows 11.
 * Background in troubleshooting and supporting Active Directory and Citrix gateways.

Education: A Bachelor's degree is preferred.

Preferred Qualifications

 * Experience working in a manufacturing or materials industry.
 * A technical background with a curiosity for exploring new systems and processes.
 * Advanced understanding of troubleshooting tools and methodologies.
 * Effective communication skills for collaboration with a geographically distributed team.
 * A focus on enhancing the user experience and a team-oriented mindset.

## Description

An opportunity is available for a motivated IT Support Analyst in Raleigh, NC. This position combines technical expertise with customer service skills to provide hands-on troubleshooting and support for operational tasks across systems like Active Directory, Cisco, Citrix, and ServiceNow. The role requires a candidate with advanced technical knowledge and curiosity to ensure seamless system functionality and user satisfaction., * Provide technical support, with a primary focus on phone-based assistance and supplemented by self-service platforms like email or ServiceNow.

 * Troubleshoot access issues, modify and create distribution or email lists, and handle M365 issues.
 * Support Citrix-related tasks, including application gateway functionality.
 * Manage technical issues across enterprise systems while maintaining communication with end-users.