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# Help Desk Specialist (3rd Shift)- Secret

- **Company:** Dansources Technical Services
- **Location:** Rockville, MD, United States
- **Salary:** $58,240.0 - $64,314.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, CompTIA Security+, Desktop Environments, Remote Desktop Services, Windows Desktop, SC Clearance, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b13986cbbab6ba5

## About the Role

Active SECRET clearance.

 - IAT-2 certification.
 - Minimum 5 years' experience in help desk or technical support roles.
 - High School diploma or equivalent.
 - Proficient in troubleshooting Windows desktop environments and standard applications.
 - Strong communication and problem-solving skills.

Preferred Skills

 - Experience supporting government or DoD users.
 - Familiarity with contract-specific application support.
 - Advanced knowledge of user directory management., * GitLab: 3 years (Preferred)
 * ServiceNow: 3 years (Preferred)
 * AWS: 1 year (Preferred)
 * Service Desk: 5 years (Preferred)
 * Windows Remote Desktop: 5 years (Preferred)

License/Certification:

 * CompTIA Security+ (Required)

## Description

Provide responsive technical support for email, directories, standard Windows desktop applications, and custom contract applications.

 - Troubleshoot and resolve user issues both over the phone and face-to-face.
 - Document user interactions and problem resolutions for continuous improvement.
 - Maintain user satisfaction through professional communication and technical knowledge.
 - Ensure all security protocols and procedures are followed in a classified environment.