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# CRM SOLUTION ENGINEER

- **Company:** Canyon Bicycles GmbH
- **Location:** Koblenz, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Data Integrity, Data Structures, Database Testing, E2e Testing, Cloud Services, Salesforce.Com, SQL Databases, Data Streaming, Data Management, Software Coding, Marketing Cloud, User Identification
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=65e318c1498e39bb

## About the Role

* Professional Background: 5+ years of experience in CRM solution engineering, data management, business analysis, or technical project management within a complex marketing ecosystem form your foundation.
 * Salesforce Ecosystem Knowledge: A solid architectural understanding of Salesforce Marketing Cloud, Data Cloud, and Service Cloud characterizes your technical background (hands-on coding is not required).
 * Analytical & QA Expertise: Deep experience in data testing, validation, and logical data modeling enables you to spot discrepancies across complex source systems quickly.
 * Stakeholder & Vendor Management: Excellent coordination skills ensure seamless alignment between marketing teams, IT departments, external providers, and Salesforce partner:s.
 * Language Proficiency: Fluent English skills (both written and spoken) allow for confident communication across global cross-functional teams.
 * Preferred Qualifications: Relevant Salesforce certifications (e.g., Data Cloud Consultant or Marketing Cloud Consultant), experience with loyalty platforms/CDPs, SQL readability, GDPR consent knowledge, or conversational German skills are considered a strong plus.

## Description

As CRM Solution Engineer, you own the quality of the data that fuels our marketing engine. Operating as a functional data architect, this role defines what good data looks like, tests it, and coordinates the cross-system changes needed to achieve high-volume precision. While hands-on development (SQL, automations, journeys) is handled by dedicated SFMC developers, your focus centers on guaranteeing that all marketing execution builds on clean, well-specified data streams from every enterprise source system., * Data Qualification & Auditing: Inspecting, testing, and validating incoming customer, product, website tracking, and master data before consumption by marketing systems ensures platform data integrity.

 * End-to-End Testing & QA: Defining test scenarios and executing validation checks for new and existing data streams covers digital channels (SMS, push) as well as offline touchpoints (event tools, field initiatives).
 * Data Cloud Subject-Matter Expertise: Acting as the functional expert for Salesforce Data Cloud involves overseeing data streams, data modeling, and identity resolution rules to build unified customer profiles.
 * Cross-Functional Interface Management: Connecting CRM teams, webshop developers, app teams, internal IT, and Service Cloud specialist:s facilitates smooth specification and testing of updated data structures.
 * Technical Requirement Definition: Translating business and marketing requirements into clear technical specifications equips developers and IT teams for precise implementation.
 * Vendor & Platform Alignment: Collaborating with Salesforce account executives and solution engineer:s keeps Canyon at the forefront of platform enhancements and architectural best practices., * Canyon Crew & Culture: Experience the Canyon Spirit at our legendary crew rides and regular employee events. You'll also benefit from our professional social and health counseling services.
 * Feel Canyon (Employee Discounts): Take your passion to the road-with attractive employee discounts on our bikes, accessories, and apparel.
 * Compensation & Benefits: We offer fair, performance-based compensation as well as Christmas and vacation bonuses. Your future and security are covered by a company pension plan and accident insurance.
 * Flexibility & Family: Take advantage of 30 days of vacation per year as well as our targeted support for balancing work and family life (especially for childcare during school breaks).
 * Daily Life & Local Mobility: Enjoy subsidized meals in our in-house bistros and a discounted Germany-wide train pass for your commute.