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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** White Plains, NY, United States
- **Contract:** Temporary contract
- **Skills:** Active Directory, Apple IOS, Basic Access Authentication, Desktop Computing, Microsoft Software, Networking Basics, Network Connections, Internet Protocol Telephony, Office365
- **Published:** October 10, 2026
- **Apply:** https://dejobs.org/x/x/8CBC87328CDC441FB21367FB86FF5036/job/

## About the Role

* Working knowledge of Microsoft Windows and the Microsoft Office 365 suite.

 * Ability to troubleshoot common hardware, software, and end-user technical issues effectively.

 * Basic understanding of network concepts, including connectivity troubleshooting.

 * Familiarity with VoIP systems and user-level support for telephony issues.

 * Exposure to Active Directory and standard account support functions.

 * Comfortable supporting Apple iOS devices in addition to traditional desktop systems.

 * Valid driver's license and ability to travel between office locations as needed. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.

Responsibilities:

 * Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.

 * Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.

 * Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.

 * Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.

 * Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.

 * Respond to service requests in a timely manner and communicate clearly with users throughout the support process.

 * Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.

 * Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing. Requirements * Experience providing desktop or help desk support in a detail-focused environment.