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# Server/Desktop Specialist

- **Company:** Advanced
- **Location:** Newbury Center, OH, United States (Remote available)
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cisco Hardwares, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Microsoft Office, Windows Servers, Network Architecture, Network Connections, Remote Service Software, Internet Protocol Telephony, Sonicwall, Cybercrime, Network Server, Cisco
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/3ff8a629-c0ed-4f80-95c1-e17c3a876723/serverdesktop-specialist

## About the Role

* Previous experience in IT support, particularly in deploying servers and managing network infrastructure.
 * Strong knowledge of Windows Server environments (Hyper-V, AD, DNS, DHCP, Group Policies).
 * Experience with Cisco Meraki, SonicWall, Office 365, and VOIP systems is highly desirable.
 * Solid understanding of general technology principles and troubleshooting techniques.
 * Excellent problem-solving skills and ability to work independently as well as part of a team.
 * Strong communication skills to effectively interact with clients and team members.
 * Ability to manage multiple tasks and priorities in a fast-paced environment.
 * Familiarity with remote support tools and techniques.
 * Proficiency in documenting processes, configurations, and troubleshooting steps.
 * Willingness to continuously learn and adapt to new technologies.
 * Valid driver's license and reliable transportation for local travel.
 * Professional certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft or Cisco certifications.

## Description

* Provide on-site IT support to small business clients, addressing a range of issues from desktop to network problems.
 * Working in-person with clients on technology issues as assigned, ensuring a positive customer experience through promptness, accuracy, and excellent communication.
 * Deploy and maintain servers and network infrastructure.
 * Offer desktop support and troubleshoot issues related to hardware, software, and network connectivity.
 * Manage and configure Windows Server environments, including Hyper-V, Active Directory (AD), DNS, DHCP, and Group Policies.
 * Administer and support Cisco Meraki, SonicWall, Office 365, and VOIP phone systems.
 * Monitor and maintain security measures to protect client data and systems from cyber threats and accidental loss.
 * Adhere to all AIT Pros policies and procedures to ensure efficiency and security.
 * Regularly travel locally to client offices and worksites within Northeast Ohio, approximately 75% of the time and sometimes more, which may involve multiple site visits per day. Occasional work from home is also possible.