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# IT Service Desk Analyst

- **Company:** Auxilion
- **Location:** Sheffield, UK
- **Salary:** £25,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Internet Protocol, Microsoft Office, Networking Basics, TCP/IP, Office365, Software Troubleshooting
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6226288d7d66d43

## About the Role

· Level 1 technical services experience.

· Core Infrastructure - AD, Exchange, O365

· Windows 10 & 11 desktop support

· Microsoft office suite

· Good understanding of Windows systems fundamentals and system management tasks

· Excellent communication skills (Communication to customers verbal and written is mandatory)

· Strong understanding of network concepts, TCP/IP stack and common Internet protocols

· Strong troubleshooting and problem-solving skills.

· Excellent communication and customer service skills.

 * Ability to work collaboratively in a team environment.

## Description

The Auxilion Service Centre Service Desk Analyst will be responsible for level 1 tickets raised by our clients. You will provide high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. This position is an excellent opportunity to develop and advance your skills.

This role involves the following:

· Be the point of contact for technical queries from our clients.

· Meet or exceed the SLA's provided by the customer.

· Ensure a high level of service and customer satisfaction.

· Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.

· Supports standard desktop applications and operations.

· Invoke escalation procedure in a prompt and timely manner to other levels of support.

· Log calls accurately update and close tickets in service desk application.

 * Document technical fixes and procedures.