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# IT Technician / IT User Support Technician

- **Company:** MATSONNS LTD
- **Location:** Ilford, UK
- **Salary:** £33,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Service Pack, Wi-Fi Technology, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e7471ce04db8516d

## About the Role

* Good problem-solving and troubleshooting skills.
 * Clear communication and a helpful, customer-focused approach.
 * Basic knowledge of Windows computers, common business software and computer hardware.
 * Ability to prioritise requests, manage time and keep accurate records.
 * Willingness to learn, follow procedures and escalate issues appropriately.

Desirable

 * Previous experience in an IT support, helpdesk or technical support role.
 * Knowledge of Microsoft 365, user account administration, networking or remote-support tools.
 * A relevant IT qualification or recognised technical certification., from candidates who can demonstrate practical troubleshooting ability and a commitment to helpful, reliable IT support.

## Description

* Respond to IT support requests by phone, email, helpdesk system or in person.
 * Diagnose and resolve common hardware, software, operating system and connectivity issues.
 * Set up, configure and maintain desktop computers, laptops, printers, mobile devices and related equipment.
 * Install and update approved software, operating systems and security patches.
 * Assist with user accounts, passwords, access permissions and basic Microsoft 365 or similar business applications.
 * Troubleshoot network, Wi-Fi, VPN and peripheral-device problems, escalating complex faults when required.
 * Record support requests, troubleshooting steps and resolutions accurately in the ticketing system or IT records.
 * Help maintain data security, backups and IT procedures in line with company policies.
 * Provide clear guidance to users and help them use technology safely and effectively.
 * Monitor equipment, report recurring issues and support routine IT maintenance.