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# IT Support Engineer

- **Company:** Essential Recruitment
- **Location:** Bakewell, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, Cyber Security, Virtual Private Networks (VPN), Networking Basics, Standard Sql, Information Technology, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6718fc6bf22c7b74

## About the Role

* Previous experience in an IT Support Engineer, 2nd Line Support or similar IT position.
 * Strong troubleshooting and fault-finding abilities.
 * Experience with Microsoft Windows environments.
 * Microsoft 365 administration experience.
 * Active Directory and Group Policy knowledge.
 * Understanding of networking principles, VPNs and connectivity issues.
 * Excellent communication skills.
 * Strong organisational skills and the ability to manage multiple priorities.
 * Full UK Driving Licence.

Desirable:

 * Experience supporting multiple business locations.
 * SQL knowledge.
 * Exposure to cyber security best practice.
 * Microsoft certifications.
 * Experience within a multi-site environment.

## Description

An exciting opportunity has arisen to join a well-established and growing business as an IT Support Engineer, supporting users across a multi-site operation throughout the UK.

Working as part of a close-knit IT team, you'll play a key role in providing 1st and 2nd line support, maintaining systems and infrastructure, and assisting with a range of IT improvement projects.

This position offers a varied workload, combining office-based support from the Bakewell head office with travel to sites across the UK., * Provide 1st and 2nd line support to users across the business.

 * Diagnose and resolve hardware, software, networking and infrastructure issues.
 * Install, configure and maintain PCs, laptops, printers and mobile devices.
 * Administer user accounts, permissions and access rights.
 * Support Microsoft 365, Active Directory, Group Policy and Exchange Online environments.
 * Assist with IT projects and system upgrades.
 * Travel to sites across the UK to provide installation and support services.
 * Support the ongoing development and security of the company's IT infrastructure.
 * Deliver excellent customer service and technical support to colleagues across the group.