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# It Service Desk Analyst L2 (Information Technology)

- **Company:** Essential Employment
- **Location:** Chichester, UK
- **Experience:** Experienced
- **Salary:** £38,355.0 - £48,506.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Issue Tracking Systems, Information Technology Operations, Microsoft Software, Microsoft InTune
- **Published:** October 8, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ac61f54e11e19fa6a8dd3b4/apply

## About the Role

* 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations
 * Strong troubleshooting skills across Microsoft technologies
 * Experience with Active Directory, Entra ID, Intune and Windows environments
 * Knowledge of ITSM/ticketing systems
 * Excellent customer service and communication skills

## Description

In this role, you'll diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies, supporting users and ensuring minimal disruption to business operations. You'll also work closely with technical teams, third-party suppliers and mentor junior analysts where required.