> Markdown version of [/jobs/ext/4154748-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/4154748-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Nikkiso Cryogenic Industries - **Location:** Oakdale, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Cloud Computing, Information Technology Operations, Network Troubleshooting, Microsoft Office, Windows Servers, User Controls, Peripherals, Computer Equipment, Information Technology, Application Client, Network Server - **Published:** October 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=377a51cf75cda1c1 ## About the Role * Associates degree, or equivalent work experience * Minimum of 4-5 years of experience in IT operations support capacity * Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills * A mature yet flexible personality suitable to interfacing successfully with all levels of personnel * Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019 * An intermediate understanding of cloud-based environments and computing * Well rounded computer hardware and networking skills * Able to articulate issues, build consensus around recommendations, and define next steps * Team oriented, self-starter able to work independently and customer focused * Display positive and constructive attitude * Display business and organizational maturity * Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently * A continual desire and capability to learn * Highly organized and detail oriented * Ability to lift to 50 Lbs. * Ability to travel < 25% ## Description Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment. Respond to IT tickets assigned in support of multi-location users. Responsibilities: * Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users * Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner * Respond to assigned IT Tickets in a timely manner * Diagnose computer, network and communications problems * Perform software reloads and upgrades for computer systems and communications equipment * Implement computer / user controls to secure and promote the proper functionality of user community networked computers * Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues * Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment * Responsible for monitoring and maintaining computer operations area * Administer, deploy and support VOIP telephony equipment * Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills * Communicate clearly and concisely, both orally and in writing (English & National Language) * Organize, prioritize, and coordinate daily workload activities * Any other duties as assigned by management