> Markdown version of [/jobs/ext/4155009-console-operator-20-5](https://www.wearedevelopers.com/jobs/ext/4155009-console-operator-20-5). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Console Operator [20.5]

- **Company:** SELF Inc
- **Location:** Los Angeles, CA, United States
- **Salary:** $39,520.0 - $46,384.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Headsets
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6fcdb43a761f9360

## About the Role

* Pleasant and professional telephone voice.
 * High school diploma or equivalent.
 * Good vocal control: ability to enunciate clearly, have control of pitch, speed, and tone of voice for foreign callers.
 * Basic computer skills and technical knowledge, including Microsoft Word, Excel, navigation of SRF website, and internal operator programs for handling calls.
 * Ability to handle a large volume of calls effectively.
 * Patience and composure under stress.
 * Responsible and organized, aware of details
 * The ability to function well in a multi-task environment.
 * Appreciation and respect for cultural and spiritual diversity.
 * Previous operator experience is preferred.
 * Comfortable with operating headsets, digital telephones, pagers.
 * Excellent verbal and written communication skills to relay messages accurately.
 * The ability to sit and/or stand for extended periods.

## Description

* Greets and directs all calls to Self-Realization Fellowship (SRF) Headquarters with warmth, accuracy and efficiency.
 * Responds responsibly to a wide range of calls, which include departmental calls, counseling calls, first time inquiries, complaints, personal calls for monastics or employees, emergency and/or crisis.
 * Screens and connects calls for the monastic community, as applicable
 * Records, processes, and distributes ongoing new information and is able to adapt quickly to ongoing changes in call handling.
 * Other position-related tasks, as assigned., * Stay current with SRF activities and events.
 * Efficiently utilizes various telephone system features under time pressure (e.g., using the computer console, digital telephones, process "sign-outs" or special information messages on computer, set up conference calls).
 * Standard computer skills to learn to use multiple applications simultaneously (Mitel console system and software program, Center Reference program and e-mail).
 * Ability to remain composed when receiving urgent, emergency or difficult calls including VIPs, problematic callers and crisis situations.
 * Ability to think quickly, using tact and discrimination with difficult callers.
 * Works closely with other operators in an often-busy environment with ongoing ringing of phones.
 * Patience for callers who cannot communicate clearly or speak slowly.
 * Mature and understanding attitude towards people's behavior and mentalities.
 * The ability to manage complaints constructively.
 * Exercises discretion when giving out information to the public.
 * Flexibility with schedule to fill in for others as needed and help as able during holidays.
 * Responsible to follow SRF's policies and established processes.
 * Honor and maintain a strict level of confidentiality.
 * Responsible to follow SRF's policies and established processes.
 * Other position-related tasks, as assigned.