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# Desktop Support Engineer

- **Company:** Iron Service Global Inc
- **Location:** Trenton, OH, United States
- **Experience:** Experienced
- **Salary:** $45,760 - $49,920
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Data Security, Desktop Computing, Networking Hardware, Network Troubleshooting, Service Pack, Software Deployment, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Firewalls (Computer Science), Laptops, Hardware Infrastructure
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=72e702552591e0d9

## About the Role

* Desktop support: 4 years (Required)
 * Computer networking: 2 years (Required)
 * Active Directory: 2 years (Required)
 * Imaging: 3 years (Required)

## Description

Should be Open to Out of state travel as per business requirement.
Role and Responsibilities:

 * Experience in providing VIP support and soft skills to handle users.
 * Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.
 * Conscious & adhere on Information & Data Security/ Compliance.
 * Perform onsite updates, configuration changes, or software installations and security patches.
 * Meet PC Refresh Target and OS build PCs for new joiners.
 * Meet 100% SLA for Incidents and Service Requests
 * Manage, maintain, and protect customers' physical IT assets.
 * Provide technical support and set up during special events such as conferences.
 * Provide onsite technical assistance to Authorized Users
 * Provide technical support for Teams meeting rooms.
 * Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System, and hardware issues.
 * Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting Network issues.
 * Excellent listening skills & ability to communicate in English.
 * Should be able to travel (Drive down) to nearby customer locations when necessary.
 * Co-ordination with offshore team and Third-party Vendors for break-fix.
 * Flexibility to work in on-call support for critical issues during weekend/after business hours.
 * Participate in weekly/ monthly/ customer meetings and provide activities report.
 * Interest in working in Brewery (Production) environment with Personal Protection Equipment (PPE)