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# 2nd Line Support Engineer / Field Engineer

- **Company:** Core
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Networking Hardware, Microsoft Office, Windows PowerShell, Data Logging, Network Routers, Firewalls (Computer Science), Microsoft InTune, Laptops
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e87bc1aaaf4e0d25

## About the Role

* Proven experience in an IT support role, either in-house or with a Managed Service Provider.
 * Strong verbal and written communication skills.
 * Excellent troubleshooting skills for both software and hardware, with the ability to explain technical issues to a non-technical audience.
 * Experience supporting Windows OS (10 & 11) and Microsoft Office 365.
 * A proactive and adaptable approach to learning new technologies and skills.
 * A track record of delivering high customer satisfaction and service improvements.
 * Microsoft certifications (MCSE/MCSA/MCPs).
 * Experience with Office 365, PowerShell, Azure, Windows Defender, Microsoft Intune.
 * Knowledge of networking devices (routers, printers, laptops, firewalls, switches).
 * Experience working with an IT service management tool.

Key competencies & behaviours:

 * A positive and solution-oriented mindset.
 * Strong analytical and problem-solving skills.
 * Ability to work independently and take initiative.
 * Strong teamwork and collaboration skills.
 * Ability to work effectively under pressure to meet SLAs.
 * High attention to detail and adherence to processes and procedures.

## Description

We are looking for a 2nd Line Support Engineer / Field Engineer to join our Service Desk team and work on-site with one of our customers in London. This role requires a proactive, customer-focused IT professional who will provide high-quality support while ensuring excellent client satisfaction., * Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets.

 * Efficient and accurate logging of incidents and requests with a high first-time fix rate into ITSM tool.
 * Installation of hardware & software and the provision and support of mobile devices.
 * Working collaboratively with other teams where Incidents and Service Requests require cross-functional activities.
 * Ensuring diagnostic information is fully compiled prior to any escalation.
 * Documentation of resolutions into Knowledgebase and update service documentation as appropriate.
 * Identification of service improvement opportunities.
 * Project delivery support.
 * Adherence to ITIL standards.