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# 3rd Line Lead support Engineer

- **Company:** Spectrum IT Recruitment
- **Location:** Redhill, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Hyper-V, Virtual Private Networks (VPN), Network Security, Windows Servers, Citrix Systems, Remote Desktop Services, Cloud Services, Ruby, TCP/IP, VMware VSphere, Software Troubleshooting, Firewalls (Computer Science), Palo Alto Networks, Data Management, Veeam, Network Server, Citrix Netscaler
- **Published:** October 7, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/3rd-line-lead-support-engineer/50759931

## About the Role

with: Windows Server, Active Directory, Group Policy, DNS and DHCP Microsoft 365, including Entra ID, Exchange Online, Teams, MFA and Conditional Access VMware vSphere and/or Hyper-V Citrix, NetScaler and Remote Desktop Services Networking, WAN connectivity, switching, VPNs, TCP/IP and Palo Alto firewalls Backup and recovery, including Veeam Security across identities, servers, endpoints, networks and cloud services Deeper expertise in at least two of VMware vSphere, Citrix/NetScaler, enterprise storage or firewall/network security is expected. Experience supporting applications such as IRIS, CCH or Sage would be useful, but isn't essential. What we're looking for You don't need to tick every technology box. What's more important is that you're operating comfortably at senior 3rd Line level and can take ownership when problems become complex. You'll need strong troubleshooting and root-cause analysis skills, experience handling technical escalations and major incidents, and the judgement to
know when to investigate further and when to involve a specialist. Just as importantly, you'll be comfortable helping other engineers develop, challenging constructively and explaining technical issues clearly to customers. What's on offer 5% performance-based bonus 22 days' annual leave, increasing to 25 days with length of service, plus bank holidays Workplace pension Company laptop and phone Planned evening/weekend maintenance work paid at double time In-house and external training Clear technical development and career progression opportunities Regular team social eventsIf you're looking for a role where you can remain technically hands-on while becoming the person other engineers turn to when things get complicated, this is worth a conversation. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy