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# Service Designer - Active SC Clearance Applicants Only

- **Company:** Advanced Resource Managers
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £140,400.0
- **Contract:** Temporary contract
- **Skills:** Design of User Interfaces, Service Design, Service Development Studio, User-Centered Design, SC Clearance
- **Published:** October 19, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5934219750

## About the Role

* 5+ years of professional experience in service design or a closely related user-centred design discipline.
 * Significant experience delivering service design within the UK public sector.
 * Experience working independently at lead or senior level on complex services.
 * Strong evidence of strategic, end-to-end service design rather than solely product or interface design.
 * Demonstrable experience creating high-quality service maps, service blueprints, user journeys and other end-to-end service design artefacts.
 * Experience working across different stages of service development, including Discovery, Alpha, Beta and Live.
 * Active Security Check (SC) clearance.
 * Valid UK passport.

## Description

* As a Lead Service Designer, you'll take a central role in shaping complex public services, helping organisations understand how their services work today and defining how they should work in the future.

What You'll Do

 * Lead service design activity across complex public-sector services, working from Discovery through Alpha, Beta and Live.
 * Understand and map complex end-to-end services across user-facing and internal processes.
 * Create clear service design artefacts including service maps, service blueprints, as-is and to-be journeys, ecosystem maps, experience principles and future-state service visions.
 * Work closely with User Researchers and other disciplines to ensure service design decisions are grounded in evidence.
 * Undertake lightweight research and stakeholder interviews independently where appropriate.
 * Plan and facilitate workshops, co-design sessions, stakeholder interviews, playbacks and show-and-tells.
 * Help senior stakeholders understand complex services and build alignment around future direction.
 * Constructively challenge assumptions, existing processes and solution-led thinking where this prevents better service outcomes.
 * Create compelling narratives that communicate complex service problems and opportunities clearly.