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# IT Delivery Manager

- **Company:** Red King Resourcing
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Asset Management, Microsoft InTune, Deployment Automation, Performance Monitor
- **Published:** October 15, 2026
- **Apply:** https://jobs.y-axis.com/jobs/it-delivery-manager-red-king-resourcing-2756

## About the Role

Essential:

 * Experience managing an IT service desk and/or desktop support function.
 * Strong experience managing outsourced or third-party technology providers.
 * Proven major incident management experience.
 * Good understanding of hardware and software asset management.
 * Experience developing and improving IT service processes.
 * Excellent communication and stakeholder management skills.
 * Highly organised, resilient and able to manage competing priorities.

Desirable:

 * ITIL Foundation or higher.
 * Experience in a multi-site or international environment.
 * Microsoft 365, Intune and/or Autopilot experience.

## Description

The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement., * Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction.

 * Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews.
 * Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance.
 * Lead the technology response to P1 and P2 major incidents, coordinating resources, communications and resolution.
 * Drive post-incident reviews, root-cause analysis and continuous improvement.
 * Own and improve IT service management processes, governance and operational standards.
 * Produce service performance reporting covering SLAs, ticket volumes, assets and incident trends.
 * Support the operational readiness and transition of new technology services.