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# Associate Solutions Architect

- **Company:** LogicMonitor
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Information Systems, Computer Engineering, Groovy, Monitoring of Systems, Hypertext Transfer Protocols (HTTP), Information Technology Operations, JSON, Python (Programming Language), Linux Servers, Nagios, Windows PowerShell, Regular Expressions, SAS (Software), Simple Network Management Protocols, Software Engineering, Virtualization Technology, Zenoss, Enterprise Software Applications, Information Technology, SolarWinds (Software), Restful APIs
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d87addec0fedaf0e

## About the Role

* 2+ years experience of working as an IT professional supporting one or more domains of IT infrastructure: server, network, security, storage, virtualization, cloud leveraging best practice processes such as ITIL
 * 1+ years experience in one or more programming language: Python, PowerShell, Java or Groovy
 * Familiarity with HTTP, JSON, RegEx, REST APIs, OIDs and MIB files
 * Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP)
 * Willingness to travel (25%)

Nice to Have

 * Bachelor's of Science in Computer Science, Computer Engineering, Information Systems or related
 * ITIL Foundations certification
 * Experience in a customer-facing, professional services or consulting role
 * Experience with IT monitoring tools (LM, SolarWinds, Nagios, ScienceLogic, Zenoss, etc.) and protocols (SNMP, WMI)
 * Experience with large-scale, enterprise software implementations
 * IT certification(s): AWS Certified Solutions Architect, CCNA, MCSA, RHCSA or equivalent
 * Previous software development or consulting / services experience

## Description

The Associate Solutions Architect (A.SA) supports the Professional Services (PS) organization in assisting customers to implement the LM Envision platform, extend its capabilities through custom work, and help drive their business goals by providing a best-in-class service. The A.SA is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers. The A.SA is a product expert that creatively solves business observability problems with LogicMonitor's LM Envision platform.

Here's a closer look at this key role:

 * Regularly interact with LogicMonitor prospective and existing customers to scope implementations, integrations and custom solutions that meet the customers requirements whilst working within the LM Envision platforms capabilities
 * Technically assess the feasibility and approach for customer monitoring use cases and integrations
 * Explores and researches new technologies to integrate and monitor with LogicMonitor
 * Builds accurate estimates for services proposals, including hours effort, timeframe and pricing
 * Works with Sales, CS and customers to develop detailed Statements of Work (SOWs) and design documentation
 * Works collaboratively with the other Solutions Architects to peer review services proposals
 * Regularly performs post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation)
 * Works collaboratively with the Project Managers and Solutions Architect teams to guide post-sales services delivery, aligning project teams to SOW deliverables, scope of engagement, and technical escalations (where necessary)
 * Assists Solutions Engineer with deployment of tasks and solutions during PS engagements
 * Regularly stays informed on product updates and consult with other SAs on services approach for new LogicMonitor platform features and enhancements
 * Assists in development of new PS offerings and packages in line with customer common requirements and requests
 * Works with product teams where appropriate to raise product issues and provide customer feedback to help drive the product roadmap
 * Participates in product enablement sessions to learn how to best leverage new features and drive new feature enhancements adoption both internally and externally
 * Follows Professional Services best practices
 * Assists in developing and guiding customers on best practices as appropriate to the capabilities of the LM Envision platform