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# Tech Bar Specialist

- **Company:** ECS Recruitment Group
- **Location:** Reading, UK
- **Experience:** Experienced
- **Salary:** £57,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Windows, Microsoft Outlook, Virtual Private Networks (VPN), Software Deployment, Peripherals, Microsoft InTune, SC Clearance, Deployment Automation
- **Published:** October 14, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=3021262087-2

## About the Role

* Typically 3+ years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting.
 * Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support.
 * Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support.
 * Ability to troubleshoot independently, gather evidence and escalate with clear technical detail.
 * Experience coaching or mentoring less-experienced analysts and raising team quality.
 * Strong communication and customer ownership, including confidence with senior or demanding users.
 * SC clearance is required. Candidates must hold, or be eligible and willing to obtain and maintain, the required clearance.

Desirable

 * Typically 3+ years across End User Compute, deskside, Tech Bar or Modern Workplace support with strong L2 troubleshooting capability.
 * Practical knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, Entra ID and endpoint support.
 * Working understanding of Intune-managed devices, Autopilot, device enrolment, compliance and application deployment.
 * Ability to troubleshoot identity, access, application, hardware, networking, VPN, printer and peripheral issues.
 * Experience with ITSM tools, incident/request processes, asset records, stock control and clear user communication.
 * Confidence mentoring junior engineers and escalating complex issues appropriately.
 * SC clearance is required. Candidates must hold, or be eligible and willing to obtain and maintain, the required clearance.
 * Previous Tech Bar / walk-up support experience.
 * Microsoft 365, endpoint, Windows or ITIL certification.

This role supports a secure UK Government project. SC clearance is a mandatory requirement and working arrangements will reflect the needs of the secure service.

## Description

I am working with a longstanding client with whom we have completed numerous contract and project assignments over the last three years. After 30 years in the sector they have carved out a fantastic reputation for quality and providing the very best service to their clients., As a Tech Bar Senior Specialist, you will provide hands-on support in a busy onsite environment, resolving complex user, device and application issues while acting as a senior escalation point for colleagues. You will help deliver a high-confidence walk-up service where ownership, communication and first-time-fix matter.

Furthermore, you will:

 * Provide advanced walk-up and deskside support across Windows endpoints, Microsoft 365, identity, access, applications, networking and peripherals.
 * Investigate and resolve complex incidents and requests, escalating to specialist resolver teams with clear evidence when required.
 * Support VIP and senior stakeholders, maintaining calm ownership and timely communication during priority issues.
 * Build, rebuild, configure, swap and prepare end-user devices using approved provisioning and security processes.
 * Support stock, loan equipment, repairs, returns, asset records and chain-of-custody requirements.
 * Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides and consistent support standards.
 * Identify recurring issues and opportunities for proactive remediation, problem management, automation or improved self-service.
 * Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota.
 * Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform.