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# Account Manager - Merlin ERP

- **Company:** Aptean
- **Location:** United Kingdom (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Salesforce.Com
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ecae926785242124

## About the Role

* Minimum of two years' experience in software or SaaS sales.
 * Proven experience selling ERP, software or SaaS solutions into SMB or mid-market organisations.
 * Background in distribution, wholesale, merchanting, logistics, or manufacturing is highly desirable.
 * Experience managing existing customer accounts and identifying sales opportunities.
 * A proven track record of successfully managing renewals and retention while generating additional annual recurring revenue (ARR).

## Description

Aptean is looking for an outstanding Account Manager to join our Merlin ERP sales team in the UK. Merlin is Aptean's long-established ERP solution serving distribution, merchanting and wholesale businesses across the UK and Ireland. It is a strategically important product line with a loyal customer base and a strong growth focus around new customer acquisition, solution expansion, SaaS adoption and AI.
In this role, you'll manage and grow a portfolio of existing customers across the UK. You'll focus on strengthening customer relationships and retention, supporting SaaS migrations, AI Adoption and identifying new revenue opportunities through upselling and cross-selling., * Manage and grow a portfolio of existing Merlin customers, with a particular focus on AI Adoption and SaaS conversions.

 * Build strong, long-term relationships with key stakeholders and decision-makers, acting as a trusted commercial partner.
 * Identify and develop growth opportunities within existing accounts, with a strong focus on SaaS migration, upselling, and cross-selling additional Aptean solutions and AI-based products.
 * Develop and execute strategic account plans that drive revenue growth, customer retention, and long-term account value.
 * Own the full sales cycle for expansion opportunities, from identifying customer needs and building the business case through to negotiation and contract closure.
 * Proactively manage renewals and identify potential churn risks, working closely with internal teams to strengthen customer retention.
 * Act as the main point of contact for your customers, partnering with Customer Success, Support, Presales, Product Management, and other internal teams to ensure a positive customer experience.
 * Maintain an accurate sales pipeline, forecasts, account plans, and customer information in Salesforce.
 * Monitor customer health, product usage, and satisfaction to identify expansion opportunities and potential risks at an early stage.
 * Work closely with Product and Marketing teams to keep customers informed about relevant product developments, roadmap updates, and new capabilities.
 * Represent Aptean in customer meetings, on-site visits, and relevant industry and trade events.
 * Consistently work towards quarterly and annual sales targets across upsell, cross-sell, and renewal business.