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# Helpdesk Administrator

- **Company:** Equans
- **Location:** Greater Manchester, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Custom Reports
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c21f747a4e30de19

## About the Role

* Experience managing a workload using a CAFM system.
 * Proficiency in Microsoft Office programmes.
 * Previous experience working on a helpdesk or call-centre environment.
 * Ability to work independently and demonstrate initiative.
 * Good analytical and organisational skills.
 * Excellent communication and customer-service skills.
 * Ability to deal confidently with management, customers and suppliers.
 * Ability to balance and prioritise workload.
 * Ability to work to deadlines and follow procedures.

## Description

The role holder will be based at Tameside General Hospital in Ashton Under Lyne. The role is part of the Helpdesk Operations team and involves delivering excellent customer service while supporting the effective operation of facilities-management services.

What will you deliver?

 * Raise reactive work orders from emails and telephone calls received from clients.
 * Prioritise urgent jobs logged by clients.
 * Dispatch jobs to engineers, PDA users or subcontractors.
 * Book reactive work with subcontractors and ensure the necessary paperwork is completed.
 * Chase engineers and subcontractors to ensure work orders are completed within the agreed service levels.
 * Monitor dashboards and systems to ensure adherence to all service-level agreements.
 * Run reports on CAFM systems.
 * Manage daily jeopardy reports to avoid KPI deductions.
 * Escalate concerns to the management team.
 * Monitor and rectify overlapping labour in the CAFM system.
 * Ensure contract expectations are met by dispatching jobs efficiently.
 * Ensure compliance with company procedures across all functions.
 * Understand, identify and apply the Service Level Agreement for each service request.
 * Contribute to reducing customer complaints.