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# Service Desk Technician

- **Company:** WebbyTech
- **Location:** White Colne, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Windows Servers
- **Published:** October 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a3f2861bdd6420bf

## About the Role

Unlike traditional IT providers, we don't box engineers into rigid 1st/2nd/3rd line roles. Instead, we hire people with strong technical foundations, a proactive mindset, and a willingness to learn. We work collaboratively as a team, where everyone plays a key role in delivering results., * Minimum 3 years' experience in an IT support role (ideally within an MSP supporting SMEs)

 * Strong customer service and communication skills
 * Ability to remain calm and professional under pressure
 * Experience using a ticketing system and working to SLAs
 * Full UK driving licence and access to your own vehicle

Technical Experience (Desirable)

 * Windows Server (2016 and above)
 * Active Directory, DNS, Hyper-V
 * Microsoft 365
 * Endpoint security (e.g. ESET) and encryption
 * Image-based backup solutions
 * Dell infrastructure, * IT Support: 3 years (required)

Licence/Certification:

 * Driving Licence (required)

## Description

We're looking for an experienced IT Support Engineer to join our team.

This is a varied role involving both remote support and occasional on-site visits. You'll act as a key point of contact for our customers, troubleshooting issues, resolving tickets, and escalating where necessary., * Act as the first point of contact for support requests

 * Troubleshoot and resolve IT issues across a range of environments
 * Manage and prioritise tickets in line with SLAs and KPIs
 * Escalate complex issues where required
 * Deliver excellent customer service at all times
 * Occasionally attend customer sites for on-site support