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# Service Design Lead - ITSM Platform

- **Company:** SSE plc
- **Location:** Havant, UK
- **Experience:** Expert
- **Salary:** £51,600.0 - £77,400.0
- **Contract:** Permanent contract
- **Skills:** Release Management, Systems Integration, Software Technical Review, Technical Debt, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ae3a97549451bd1b64ebeeb/apply

## About the Role

* Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.
 * Strong knowledge of ServiceNow configuration, data models, integrations and release management practices.
 * Proven experience delivering out-of-the-box led solutions and improving platform sustainability.
 * Experience leading technical design reviews and providing assurance across complex change initiatives.
 * Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management.
 * Excellent stakeholder management, communication, analytical and problem-solving skills.

## Description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Glasgow, Perth, Reading or Havant, The Service Design Lead - ITSM Platforms provides technical leadership for SSE's ServiceNow platform, defining design standards and governance that ensure solutions are scalable, sustainable and aligned to an out of the box first approach. Working with product owners, development teams and delivery partners, the role drives design assurance, platform health and continuous improvement across the ServiceNow estate.

You Will

 * Define and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.
 * Lead technical design assurance reviews for major platform changes, enhancements and new capabilities.
 * Champion an out-of-the-box first approach, minimising customisation and reducing technical debt.
 * Provide technical leadership and guidance to product owners, module owners, developers and delivery partners.
 * Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.
 * Represent platform design decisions and provide technical assurance within governance forums and transformation programme